Hotel receptionist

• Work Term: Temporary
• Work Language: French
• Hours: 40 hours per week
• Education: No degree, certificate or diploma
• Experience: 2 years to less than 3 years

Work setting

• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Professionalism in customer service
• Greet customers

Computer and technology knowledge

• Monitoring and tracking software

Area of specialization

• Hotel and catering industry

Security and safety

• Criminal record check
• Reference required

Work conditions and physical capabilities

• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Accurate
• Efficiency
• Positive attitude

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Early morning
• Evening
• Shift

Employment terms options

• Flexible hours
• Morning
• Night
• On call
• Day
• Weekend
• Overtime required

Financial benefits

• Night shift premium

Support for newcomers and refugees

• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)