Hotel receptionist

• Work Term: Seasonal
• Work Language: French
• Hours: 30 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Asset languages

• English, Middle (1100-1500)

Work setting

• Hotel, motel, resort
• Rural area
• Private sector

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Send invoices
• Schedule and confirm appointments
• Record and relay information
• Provide basic information to clients and the public
• Perform clerical duties, such as filing and sorting and distributing mail
• Obtain and process information required to provide customer service
• Greet people and direct them to contacts or service areas
• Operate switchboard or telephone system
• Receive and issue payments

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Internet
• Switchboard 1-25 lines
• MS Excel
• MS Windows
• MS Word
• Accounting software
• Electronic mail
• MS Outlook

Security and safety

• Bondable
• Criminal record check
• Basic security clearance
• Enhanced reliability security clearance

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
• Repetitive tasks

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?

Employment terms options

• Early morning
• Evening

Employment terms options

• Shift
• Flexible hours
• Morning
• Day
• Weekend
• Overtime available

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities