Service Coordinator

Who are we?

At Safety First, we have a clear mission: to offer quality products and services to protect, support, and improve the daily lives of our customers. Every day, we work with rigor, expertise, and passion to build safer and more sustainable environments.

But beyond our mission, our people are our strength. We firmly believe that success comes from teamwork and respect for individuals. Here, every person counts, regardless of their role or seniority. From day one, you will find a place where you will be valued and supported.

Our company culture is characterized by close relationships, collaboration, and a positive atmosphere.

We love celebrating our collective successes, supporting each other through challenges, and creating a workplace where everyone can thrive. Working with us means joining a people-focused, dynamic, and committed company where the values of respect, flexibility, and recognition are not just words, but a lived reality. Main Responsibilities As a Service Coordinator for Field Technicians, you will be responsible for the efficient planning and coordination of service activities, ensuring that our field technicians can provide high-quality support to our customers. You will work closely with our field service team to guarantee exceptional service delivery. More specifically, you will be responsible for: Planning and assigning road work to technicians, analyzing their skills, availability, and the profitability of routes by sector to minimize unnecessary travel based on customer requests. Managing and updating technician schedules, taking into account emergencies and last-minute requests, in an environment where priorities can change rapidly. Facilitating communication between field technicians, customers, and the internal team to ensure smooth and efficient information flow. Providing administrative support by preparing required documentation and monitoring service contracts. Required Skills and Qualifications: Prior experience in service coordination or management Field workforce. Excellent organizational skills and ability to manage priorities. Resourcefulness and good communication skills. Ability to manage multiple tasks simultaneously in a fast-paced environment. Ability to quickly resolve problems and make informed decisions. Strong computer skills, including proficiency in office software. Ability to work under pressure while maintaining a high level of performance, even in unexpected or stressful situations.

Why choose Safety First Fire Prevention?

✔️ Competitive compensation.
✔️ Comprehensive benefits package including a health spending account ($500 to $1,200 for a family).
✔️ RRSP - to secure your future too.
✔️ 3 flexible vacation days per year (after one year).
✔️ Flexible hours for a better work-life balance.
✔️ A safety culture where employee protection is a real priority.
✔️ Managers who listen and are open to your ideas.
✔️ Opportunities for advancement within the organization.
✔️ On-site mobile cafeteria thanks to our social club.
✔️ Social activities throughout the year: BBQs, contests, theme days. We also like to have fun!
✔️ Access to a 24/7 gym at our St-Hubert head office.

📩 Ready to join a team where your dedication makes all the difference?
Apply now: rh@safetyfirst-int.com

Safety First Fire Prevention is an equal opportunity employer and encourages applications from women, visible minorities, Indigenous people, people with disabilities, LGBTQ2S+ people, and other marginalized individuals.